{"id":3659,"date":"2019-11-05T21:12:15","date_gmt":"2019-11-05T20:12:15","guid":{"rendered":"https:\/\/dataworld.com\/services\/itsm-it-service-managment-mit-sap\/"},"modified":"2021-10-26T16:02:57","modified_gmt":"2021-10-26T14:02:57","slug":"itsm-it-service-managment-with-sap","status":"publish","type":"page","link":"https:\/\/dataworld.com\/en\/services\/itsm-it-service-managment-with-sap\/","title":{"rendered":"ITSM &#8211; IT Service Management with SAP"},"content":{"rendered":"<p><section class=\"kc-elm kc-css-463659 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-743854 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-787747 kc-raw-code\">\n\t\t\t<!-- START ITSM EN REVOLUTION SLIDER 6.7.41 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_67_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:#b3b3aa;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_67_1\" style=\"\" data-version=\"6.7.41\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-129\" data-title=\"Slide\" data-anim=\"ms:1000;r:0;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"ITSM &#8211; IT Service Management with SAP\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/transparent.png\" data-bg=\"c:#b3b3aa;\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-67-slide-129-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:100px,82px,62px,38px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;l:22,18,13,8;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;font-family:'Raleway';\"\n\t\t\t\t\t\t\t>ITSM with SAP \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-67-slide-129-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:155px,128px,97px,59px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:40,33,25,15;l:40,33,25,15;fw:700;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:'Roboto';\"\n\t\t\t\t\t\t\t>We are happy to advise you in the area of IT Service Management \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_67_1',rl:[1240,1024,778,480],el:[300,768,960,720],gw:[1240,1024,778,480],gh:[300,330,251,155],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider671\"]!==undefined) {window.RS_MODULES.modules[\"revslider671\"].once = false;window.revapi67 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div><div class=\"kc-elm kc-css-548350\" style=\"height: 80px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-113809 kc-animated kc-animate-eff-fadeInUp kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-732007 kc_col-sm-8 kc_column kc_col-sm-8\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-107005 kc_text_block\"><\/p>\n<p>\nThe importance of resolving system failures quickly and smoothly is the focus of our daily work. We strive to create efficient processes for communication between end users and IT support. We achieve this with IT Service Management in SAP Solution Manager.<\/p>\n<p>We offer our customers the possibility to create tickets themselves in the Solution Manager. Through the additional information provided, the tickets are automatically forwarded to the correct support unit. This enables a fast and efficient processing of incidents.<\/p>\n<p>The prioritization of incidents can be stored in SAP Solution Manager based on the Service Level Agreement. This enables us to comply with the prioritization of tickets and the processing times requested by our customers.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-835775\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-773097 kc_shortcode kc_single_image\">\n\n        <a rel=\"prettyPhoto\" class=\"kc-pretty-photo\" href=\"https:\/\/dataworld.com\/wp-content\/uploads\/2021\/10\/sap_solman_overview.png\" title=\"SAP Solution Manager 7.2\" target=\"\">\n        <img decoding=\"async\" src=\"https:\/\/dataworld.com\/wp-content\/uploads\/2021\/10\/sap_solman_overview.png\" class=\"\" alt=\"SAP Solution Manager 7.2\" \/>    <\/a>\n    <\/div>\n<div class=\"kc-elm kc-css-777919\" style=\"height: 80px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-815441 kc-title-wrap \">\n\n\t<h1 class=\"kc_title\">The advantages of SAP Solution Manager<\/h1>\n<\/div>\n<div class=\"kc-elm kc-css-340219\" style=\"height: 40px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-103897 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-817250 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-623970 kc-icon-wrapper\">\n\t\t<i class=\"et-speedometer\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-207224\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-21581 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Improved and faster processes through automatic mail notifications to downstream persons or departments<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-629541\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-301185 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-666919 kc-icon-wrapper\">\n\t\t<i class=\"et-layers\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-417450\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-235383 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">A fault\/resolution database enables the service desk to quickly solve frequently occurring problems<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-425138\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-746161 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-320214 kc-icon-wrapper\">\n\t\t<i class=\"et-edit\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-217499\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-552578 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Extensive reporting allows you to quickly see if you are having problems meeting your SLAs<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-938743\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-211035 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-879957 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-426974 kc-icon-wrapper\">\n\t\t<i class=\"et-grid\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-410633\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-918183 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">A freely definable status scheme allows you to track the processing status of your incidents and problem tickets at any time<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-789501\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-236959 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-301320 kc-icon-wrapper\">\n\t\t<i class=\"et-aperture\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-622033\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-853937 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Complete integration with the ITIL-compliant Change Management process in SAP Solution Manager 7.2<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-522385\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-637573 kc_col-sm-4 kc_column kc_col-sm-4\"><div class=\"kc-col-container\"><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":2614,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3659","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITSM - IT Service Management with SAP - dataworld<\/title>\n<meta name=\"description\" content=\"The importance of resolving system failures quickly and smoothly is the focus of our daily work. 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