{"id":3771,"date":"2019-11-05T21:12:15","date_gmt":"2019-11-05T20:12:15","guid":{"rendered":"https:\/\/dataworld.com\/?page_id=3771"},"modified":"2021-10-19T09:37:23","modified_gmt":"2021-10-19T07:37:23","slug":"itsm-it-service-managment-mit-sap","status":"publish","type":"page","link":"https:\/\/dataworld.com\/de\/dienstleistungen\/itsm-it-service-managment-mit-sap\/","title":{"rendered":"ITSM &#8211; IT Service Managment mit SAP"},"content":{"rendered":"<p><section class=\"kc-elm kc-css-153302 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-629278 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-234291 kc-raw-code\">\n\t\t\t<!-- START ITSM REVOLUTION SLIDER 6.7.41 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_35_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:#b3b3aa;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_35_1\" style=\"\" data-version=\"6.7.41\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-47\" data-title=\"Slide\" data-anim=\"ms:1000;r:0;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"ITSM &#8211; IT Service Managment mit SAP\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/transparent.png\" data-bg=\"c:#b3b3aa;\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-35-slide-47-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:100px,82px,62px,38px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;l:22,18,13,8;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;font-family:'Raleway';\"\n\t\t\t\t\t\t\t>ITSM mit SAP \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-35-slide-47-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:155px,128px,97px,59px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:40,33,25,15;l:40,33,25,15;fw:700;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:'Roboto';\"\n\t\t\t\t\t\t\t>Wir beraten Sie gerne im Bereich IT Service Management \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_35_1',rl:[1240,1024,778,480],el:[300,768,960,720],gw:[1240,1024,778,480],gh:[300,330,251,155],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider351\"]!==undefined) {window.RS_MODULES.modules[\"revslider351\"].once = false;window.revapi35 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div><div class=\"kc-elm kc-css-449600\" style=\"height: 80px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-746542 kc-animated kc-animate-eff-fadeInUp kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-879187 kc_col-sm-8 kc_column kc_col-sm-8\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-965502 kc_text_block\"><\/p>\n<p>\nDie Wichtigkeit der schnellen und reibungslosen Behebung von Systemausf\u00e4llen steht im Fokus unserer t\u00e4glichen Arbeit. Wir sind bestrebt effiziente Prozesse f\u00fcr die Kommunikation zwischen Endanwendern und IT Support zu kreieren. Dies erreichen wir mit dem IT Service Management im SAP Solution Manager.<\/p>\n<p>Wir bieten unseren Kunden die M\u00f6glichkeit Tickets selber im Solution Manager anzulegen. Durch die vermittelten Zusatzinformationen werden die Tickets automatisch an die richtige Supporteinheit weitergeleitet. Dies erm\u00f6glicht eine schnelle und effiziente Bearbeitung von Incidents.<\/p>\n<p>Die Priorisierung der Incidents kann anhand des Service Level Agreement im SAP Solution Manager hinterlegt werden. Somit k\u00f6nnen wir die von unseren Kunden gew\u00fcnschte Priorisierung der Tickets und die Bearbeitungszeiten einhalten.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-700604\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-434156 kc_shortcode kc_single_image\">\n\n        <a rel=\"prettyPhoto\" class=\"kc-pretty-photo\" href=\"https:\/\/dataworld.com\/wp-content\/uploads\/2021\/09\/SAP-Solution-Manager-7.2-DE.png\" title=\"SAP Solution Manager 7.2\" target=\"\">\n        <img decoding=\"async\" src=\"https:\/\/dataworld.com\/wp-content\/uploads\/2021\/09\/SAP-Solution-Manager-7.2-DE.png\" class=\"\" alt=\"SAP Solution Manager 7.2\" \/>    <\/a>\n    <\/div>\n<div class=\"kc-elm kc-css-311560\" style=\"height: 80px; clear: both; width:100%;\"><\/div>\n<div class=\"kc-elm kc-css-370066 kc-title-wrap \">\n\n\t<h1 class=\"kc_title\">Die Vorteile des SAP Solution Managers<\/h1>\n<\/div>\n<div class=\"kc-elm kc-css-274107\" style=\"height: 40px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-773970 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-678931 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-506276 kc-icon-wrapper\">\n\t\t<i class=\"et-speedometer\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-245775\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-352220 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Verbesserte und schnellere Prozesse durch automatische Mailbenachrichtigungen an nachgelagerte Personen oder Abteilungen<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-796503\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-302831 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-437515 kc-icon-wrapper\">\n\t\t<i class=\"et-layers\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-662141\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-283752 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">\u00dcber eine Fehler-\/L\u00f6sungsdatenbank kann der Service Desk schnell h\u00e4ufig auftretende St\u00f6rungen l\u00f6sen<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-428878\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-304259 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-136853 kc-icon-wrapper\">\n\t\t<i class=\"et-edit\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-614584\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-799903 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Durch ein umfangreiches Reporting k\u00f6nnen Sie schnell sehen, ob Sie Probleme bei der Einhaltung Ihrer SLAs bekommen<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-158362\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-527636 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-553710 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-353185 kc-icon-wrapper\">\n\t\t<i class=\"et-grid\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-474931\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-26137 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">\u00dcber ein freidefinierbares Statusschema k\u00f6nnen Sie jederzeit den Bearbeitungsstand Ihrer Incidents und Problem Tickets verfolgen<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-142714\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-24938 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-43224 kc-icon-wrapper\">\n\t\t<i class=\"et-aperture\"><\/i>\n\t<\/div>\n<div class=\"kc-elm kc-css-777131\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-790399 kc_text_block\"><\/p>\n<p style=\"text-align: center;\">Vollst\u00e4ndige Integration mit dem ITIL-konformen Prozess Change Management im SAP Solution Manager 7.2<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-266018\" style=\"height: 40px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-278181 kc_col-sm-4 kc_column kc_col-sm-4\"><div class=\"kc-col-container\"><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3762,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3771","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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